This website is for UK customers only. For European and International orders and enquiries please visit factorbikes.com.
Small parts orders will be shipped by Royal Mail and charged at £5 for small items and £10 for large items.
Framesets are shipped by secure DHL next-day delivery at a cost of £50.
Complete bikes are shipped by secure DHL next-day delivery in a large box, with no reassembly needed at a cost of £125.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You will be responsible for ensuring the item is returned to us in its original condition and you will be required to pay the cost of postage back to us.
If you need to make a return, please send it to:
Factor Bikes UK Ltd
Unit 20, Hethel Engineering Centre
Chapman Way, Wymondham Road,
Hethel, Norfolk. NR 14 8FB
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
For more information please email firstname.lastname@example.org or telephone 01953 687 330.